10 Best Call Center Headset 2021 | Wireless Headsets for Call Center Customer Service, That’s Every Agent Needs

Top 10 Call Center Headset that's Increase Voice Clarity And Save Times, Every Agent Will Love To Work At Customer Service Office

by Bestwireless
Best Call Center Headsets

Customer care representatives have a hard time when answering calls. They get up & move around the office with their phone on the ears and a client. But, to ensure that your agent has the best productivity, you need to get them the best headset while they talked with the customer. With a wireless headset in an office, customer service got a new lifestyle. Moreover, customer service representatives are no-longer stationery to their desks. They can move around to their offices as the call goes on. So they need a good wireless headset if you deserve a good result from your employ. Just follow the conversation below…

Customer Service Representative Headset:

  • Agent: Thank you for Calling, My name is JERRY, How can I help you sir/madam.
    Customer: I’m sorry, can you please, repeat yourself?
  • Agent: My name is JERRY, How can I help you sir/madam. Hallow hallow hallow sir/madam.
    Customer: ……. Yeah, I can’t hear you properly
  • Agent: I’m sorry, can you hear me OK now? I was asking you, about your Problem Sir/Madam.
    Customer: sorry, I can’t hear your voice. Bip Bip Bip

Just imagine, If there is such a conversation? Why your customer will continue with your company? Definitely buyers will change your service. 

So, you must need a Good wireless customer service headset for better communication. If the buyer understood your customer representative’s words clearly and understood his problem well then you would definitely get a good rating and the buyer would be satisfied. And you never lost the customer. So there is no way, you need the best quality headset for your customer representatives for taking with the customer.

Additionally, there different types of customer service headset. Thus, you need to be careful when finding the best headset. Some important factors to consider include reliability, comfort, and noise reduction. Moreover, the noise reduction feature will ensure you get every vital information. Below is the top best wireless headset for customer service.

1. Leitner OfficeAlly LH270 Wireless Call Center Headset

Best Call Center Headset

Leitner OfficeAlly LH270 is a wireless telephone customer service headset with a mono-ear design. Moreover, this headset is available in black color. It’s an ultra-noise cancelling mic thus you will have professional sound experience. Moreover, this headset blocks out background-noise hence the callers will hear only. This single ear design is more comfortable for all-day use. It includes a smooth and contoured leatherette-cushion that rests on one’s ear.

Furthermore, this headset has a flexible headband. It’s molded to fit big-heads and small heads. Moreover, this headset has dual-connectivity. It will work with one’s office phone and computer. You will take your call on a landline and shift to a skype-call. Moreover, you’ll also listen to music on one’s computer with a button push. With unibase tech, you will be able to merge your softphone and landline calls.

Pros
  • Offers dual connectivity
  • Comes with smooth and contoured leatherette padding
  • Features a noise-canceling mic
Cons
  • The button is tiny and not located
  • You cannot hold or flash with the headset

 

 

Verdict:

Leitner OfficeAlly LH270 operates with Cisco, Yealink, Polycom, and Skype. It’s also compatible with softphones, Avaya, VoIP, and others. In other words, it works with 99-percent of office phones. With a noise cancelling mic, you will have crystal clear calls. Moreover, the mic is rotatable thus, you can position it near your mouth. With unibase tech, landline & softphone calls will be merged.

2. Plantronics Voyager Headset Call Center Headset

Wireless Headsets for Call Center Customer Service Agents

Plantronics Voyager headset comes with active noise cancelling feature. Thus, it will reduce all the background audio to help you concentrate. Moreover, the Bluetooth tech will let you move within a range of about 98 feet. Furthermore, this device allows multi-device connectivity syncs. Thus it’s compatible with your mobile devices.

This headset also comes with a dedicated mute switch that offers fast mute access. This headset has a triple-mic which has improved DSP. This ensures that your voice will sound natural. Its microphone is rotatable. You will place it near the mouth when you need to use it and away when it’s not in use. Furthermore, this headset can be connected to laptops through a USB adapter. It’s also compatible with Bluetooth desk-phones, tablets, smartwatches, and mobile phones.

Pros
  • Features a smart mute function
  • Comes with a noise canceling technology
  • Allow multi-device connectivity
Cons
  • Made with cheap plastic material
  • Some background noise is heard

 

 

Verdict:

This headset has an adjustable headband thus it will fit different head sizes. Moreover, it also comes with a carry bag for easier storage and carrying. It’s package also includes a USB adapter & a charging cable. The smart mute control function will mute calls. This headset comes with a boom rotatable mic. Furthermore, it’s capable of connecting many devices at the same time.

3. Jabra Evolve 75 UC Wireless Headset

best call center wireless headset - wireless office phone headset

Jabra Evolve 75 UC is a stereotype wireless headset. Moreover, this headset offers a world-class performance with crystal-clear clarity calls & music. You will have an HD-voice which is combined using world-class speakers. Furthermore, with ANC features ambient noise will be reduced. It will also reduce low-frequency audio, like the hum of air-conditioning. Moreover, this headset also has an integrated busy-light. This helps in reducing interruptions from colleagues.

This headset is fitted with an all-day battery. You will have about 18-hours of talk time and music time of 17hrs. When it’s on standby mode, it will stay for up to 15-days. Its package includes a USB cable that will be used for recharging the headset. It’s Bluetooth technology allows dual connectivity at the same time. Moreover, it also allows one to roam within a range of 30m.

Pros
  • Compatible with every leading Unified-Communication platforms
  • Suitable for Cisco, Skype for Business, and more
  • Has an 18-hour battery, all-day long
Cons
  • Don’t allow transfer Skype-calls
  • Has no NFC feature

 

 

Verdict:

Jabra Evolve 75 UC has world-class speakers. Thus you will have outstanding sound with HD voice. ANC features will end background noise allowing you to have clear calls. Furthermore, this headset has 18-hrs battery life. It’s charge time is 2hrs. Additionally, you will have dual Bluetooth connections at the same time.

4. Jabra Engage 65 Call Center Headset

Best Call Center Headset

Jabra Engage 65 Wireless Headset has a mono-ear design. This headset has an industry-leading performance. That is, you will enjoy excellent DECT-wireless connectivity. You will have roaming freedom within a range of 150 meters. Thus, you can operate away from the desk & still have quality audio and service. Moreover, it’s integrated busy-light will help you overcome interruptions from colleagues. Additionally, it’s an improved noise cancelling microphone headset. Thus, you will have crystal clear-calls and enhanced focus.

This headset has a rechargeable battery that offers 13-hours of talk-time. Moreover, this headset has a quick charge feature. It charges to 40-percent in 30-minutes and 100-percent in 90-minutes. This headset has improved hearing protection which is crucial for heavy users. Your ears will be protected hence, you can use this headset the whole day.

Pros
  • Allows 2 devices to connect at the same time
  • Features intuitive controls at the mono headset
  • Has improved noise canceling mic
Cons
  • The function to shift between computer and desk phone is hidden
  • Mute button is on the mic which may cause noise when operating it

 

 

Verdict:

Jabra Engage 65 Headset offers superior connectivity within a range of 150 meters. Moreover, you will have an all-day battery life because it offers 13hrs of talk time. Noise cancelling mic & improved speakers will offer crystal-clear calls. Furthermore, busy light will help you remain concentrated on the caller.

5. Plantronics Savi 8200 Series Wireless Dect Headset System

best wireless telephone headsets

Plantronics Savi-8200 Series is a wireless Dect Headset System. This headset has an over-ear design and you will enjoy stereo music. Additionally, this headset allows multi-device to be connected wireless. Moreover, it has a noise canceling mic which will allow you to enjoy clear calls. Additionally, it also has close-conversation limiting. One-touch controls make it simple to manage volume and calls.

Its inbuilt battery offers up-to 13hrs of talking time. Furthermore, this headset has a flexible boom mic. It’s easy to place this mic near your mouth voice pickups. Bluetooth/DECT 6.0 will allow you to move around within 590.6ft. The headband of this headset is adjustable hence it fits different head sizes. For extra comfort, the headband and ear cups have a cushion and have a smooth cover.

Pros
  • Features voice alerts
  • Allows wireless multi-device connection
  • Comes with a noise-canceling mic
Cons
  • Has an average battery life
  • Hard to get a good setting combinations

 

 

Verdict:

Plantronics Savi-8200 comes with a noise cancelling mic to allow you to enjoy crystal-clear calls. Moreover, it allows wireless multi-device connections. Its in-built battery will offer a talk time of 13 hours. A flexible boom mic is placed near and away from the mouth. Furthermore, it’s adjustable headband offers a comfortable fit to a different head.

6. Plantronics-CS540 Convertible Wireless Headset

Wireless Headsets for Call Center Customer Service Your Agents Need

Plantronics-CS540 is a convertible wireless headset. Moreover, this headband offers a wideband sound quality. It includes excellent tech which reduces Wi-Fi interference & acoustic guard against sound spikes. Additionally, DECT 6.0 tech allows wireless multitasking. This also allows one to communicate within a range of 50-feet away. Furthermore, it also has a sleek design making it extra comfortable & lightest headphones.

This headset has one touch-controls to end and answer calls. It has a wideband or narrowband with a frequency range of 6,800 Hz. Furthermore, this headset features a long-lasting battery. It has a power-efficient adaptive-power system which helps in conserving battery life. Its inbuilt battery offers a talk-time of 7hrs. Moreover, this headset features an improved mic tech. It’s a lengthy boom to develop mic quality & features a noise-canceling mic. This minimizes background noise.

Pros
  • Features hearing protection
  • Has an improved noise-canceling mic
  • Comes with a lightweight and sleek design
Cons
  • Has a slight echo
  • Battery life is low

 

 

Verdict:

Plantronics-CS540 has one-touch controls thus, easy to answer/end calls. Moreover, you will also change the volume or mute. DECT 6.0 tech enables one to have hands free talk within a range of 350’ away. Moreover, improved Digital Signal Processing makes audio sound clearer & natural. Additionally, this headset has a sleek and lightweight design making it comfortable.

7. Plantronics Savi W710 Call Center Headset

best wireless headset for call center

Plantronics Savi W710 Headset has a single ear design. Moreover, this is one smart headset that is used to control PC, desk phone, and mobile calls. Additionally, it has a hot swappable-battery which offers more talk-time. Moreover, DECT 6.0 technology allows you to have wireless freedom within 350ft. Furthermore, one-touch will allow you to answer/end calls, manage volume, and mute. Moreover, you’ll also flash controls through devices.

This headset has a noise cancelling mic that filters-out background noise. Thus, you will have crystal clear calls. This headset has an adjustable headband to offer a comfortable fit. Plantronics Savi W710 Headset has a rotatable boom mic. The side which has no ear cup is covered with soft material for comfort.

Pros
  • Comes with a noise-canceling mic
  • Offers a comfortable fitting
  • Gives wireless freedom of 350-Feet
Cons
  • It’s a bit heavier
  • Has an average battery life

 

 

Verdict:

Plantronics Savi W710 Dect is a wireless headset that offers wireless freedom of 350’. Additionally, one-touch control allows you to control calls (answer and end) and volume. The noise cancelling mic will ensure that you’ll have clear calls. Moreover, it has a flexible headband to offer a comfortable fit.

8. Logitech H800 Wireless Best Call Center Headset

Best Wireless Headsets for Call Center Customer Service Your Agents

Logitech H800 Bluetooth Wireless customer service headset is available in black color. Moreover, it’s compatible with PC, smartphones, and tablets. It’s easy to connect and switch between devices. Additionally, this product has rich digital stereo audio. It also has laser-tuned driver’s speakers and an in-built equalizer. A noise cancelling mic will ensure that you will have crystal clear music plus calls. Furthermore, the sensitivity of the microphone -47dBV/Pa.

Additionally, this headset offers a wireless connection within a 40ft range. Moreover, the Bluetooth connection makes it compatible with tablets, smartphones, and other Bluetooth devices. This headset has a rechargeable battery which offers a playtime of 6-hours. It’s recharged using a USB cable. Furthermore, the earcups and the headband are cushioned to offer you comfort.

Pros
  • Offers rich digital-stereo sound
  • Simple to connect & switch among devices
  • Has a portable and foldable design
Cons
  • Offers a talk time of 6 hours which is average
  • Max volume is low in noisy surroundings

 

 

Verdict:

Logitech H800 Bluetooth Wireless Headset offers rich and crystal-clear digital sound. Moreover, it has a noise cancelling mic which is flexible. Thus, it can be positioned for excellent sound capture. On-ear controls will allow you to manage volume, call, mute, and control music. Cushioned headband & sculpted foam ear cups offer comfort. This headset also folds-up hence portable.

9. Jabra PRO 930 MS Mono Lync Optimized Call Center Headset

Wireless Headset for Call Center Customer Service Your Agents Softphone

Jabra PRO 930 MS is a mono Lync optimized wireless headset. Moreover, this headset weighs about 27 grams thus lightweight and comfortable. Additionally, this headset offers crystal-clear sound. The Digital Signal Processing in Jabra sound devices eliminates background noise & echo. Furthermore, hey also protect users against abrupt high-peaks in volume. Jabra headset features intuitive call-control & connection with all UC softphones and applications.

You will be able to configure & implement the audio devices 100% remotely from a central point. Moreover, you’ll have the latest features & functionalities with Jabra-Xpress (web-based solution). With this headset, you will have a wireless connection within a range of 120m. The earcup of this headset is well padded and covered with soft material for comfort. Additionally, this headset has a boom mic that offers clear communication.

Pros
  • Offers crystal clear audio
  • It’s UC plug & play
  • Offers a comfortable fit
cons
  • Has no visual mute-indicator at the boom
  • The boom mic isn’t rotatable

 

 

Verdict:

Jabra PRO 930 MS offers crystal clear sound and its a superb call center headset. Moreover, this headset offers intuitive call-control & connection with UC applications & softphones. The side with no ear cup is coated with a soft material making it comfortable. Additionally, this headset has a boom mic which ensures audible calls.

10. Sennheiser OfficeRunner Convertible Wireless Customer Service Headset

Best Call Center Headset - Wireless Office Headset with Microphone

This customer service headset is available in either silver/black or blue hue. It’s estimated to weigh about 0.05 Pounds thus lightweight. Moreover, with this headset, you will have a wireless connection within a range of 400 feet. Additionally, this headset comes with an attachment (over-the-Head) and three-sizes of on-the-ear loops. This ensures that you will have the style which fits you.

Moreover, it also comes with a noise cancelling mic that offers clearest calls. You won’t miss any important point when on a call. Its inbuilt battery offers a talk time of 12-hour. Thus, can be used all-day-long. The earcup is padded to offer a comfortable fitting. Moreover, the other end with no earcups has a soft silicone coating to offer comfort. The headband is also adjustable to fit different head sizes.

Pros
  • Offers crystal clear audio
  • It’s UC plug & play
  • Offers a comfortable fit
cons
  • Has no visual mute-indicator at the boom
  • The boom mic isn’t rotatable

 

 

Verdict:

This headset offers a comfortable fit with soft padding on the ears. Moreover, the adjustable headband allows a comfortable fitting. The noise-canceling mic will allow you to have crystal clear calls. Furthermore, this headset weighs about 0.78 ounces hence lightweight. You will hardly feel it. With this headset, you’ll have a wireless connection range of 400 feet.

 

Conclusion:

The customer service agent makes a lot of calls. For them to be more productive, they need to have the best wireless headset which will allow them to multitask. The above-reviewed headset is well researched & they meet customer service requirements. They are well designed hence comfortable & above all, they’re fitted with noise-canceling mic. Thus, you will have clear calls in any kind of environment. At last, I just say, this call center headset list is great for any kind of Helpline office.

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